RETURN POLICY
Please contact us at info@heronparty.com prior to sending any returns/exchanges back to us.
All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
If your return/exchange includes batteries, please contact us for details on proper shipping procedures.
Returns/exchanges may take up to 2-4 weeks to process, not including shipping times.
You will be responsible for paying for your own shipping costs for returning your item.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us an email at info@heronparty.com.
Shipping
To return your product, you should send us an email at info@heronparty.com,We will explain in the email what to do.
RETURN TO SENDER PACKAGES: RBurst will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses; otherwise, the package will not be delivered.
Once items are received at the warehouse, we can repack, re- label, and reship them. However, you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of Shipping & Handling will be deducted from your refund, and a 30% Refund Processing Fees will apply too.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation Policy
Cancellations must be made within 24 hours of order placement.
Special One-Time Offers at additional discounts are FINAL SALE and are not eligible for returns/cancellations.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hour window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the refund reflects on the customer’s bank account.
How to Ensure your Refund
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
RBurst reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable): If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
If your return/exchange includes batteries, please contact us for details on proper shipping procedures.
Returns/exchanges may take up to 2-4 weeks to process, not including shipping times.
You will be responsible for paying for your own shipping costs for returning your item.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us an email at info@heronparty.com.
Shipping
To return your product, you should send us an email at info@heronparty.com,We will explain in the email what to do.
RETURN TO SENDER PACKAGES: RBurst will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses; otherwise, the package will not be delivered.
Once items are received at the warehouse, we can repack, re- label, and reship them. However, you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of Shipping & Handling will be deducted from your refund, and a 30% Refund Processing Fees will apply too.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation Policy
Cancellations must be made within 24 hours of order placement.
Special One-Time Offers at additional discounts are FINAL SALE and are not eligible for returns/cancellations.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hour window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the refund reflects on the customer’s bank account.
How to Ensure your Refund
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
RBurst reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable): If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.